Subject to change except on confirmed reservation. Steamship Authority Targeted By Ransomware Attack; Martha's Vineyard These PDF forms may be viewed with Adobe Acrobat Reader . 72-hour notice is required for groups of eight and larger. Home - The Bridgeport and Port Jefferson Steamboat Company Hyannis, MA A long winter of frequent storms, from October's Hurricane Sandy to a three-day storm in early March, has been especially difficult for a group of frequent Island visitors: the Steamship Authority's fleet of vessels, the hardy group that connects the Vineyard to the mainland. Can I travel with my vehicle between Hyannis and Nantucket without a reservation? Total $ 20.00 Other Payment Need high-speed ferry tickets to or from Nantucket instead? Yes. Avis-Rent-a-Car services are available at the Hyannis Terminal and at the Palmer Avenue Parking Lot in Falmouth. To change a ticket to an open ticket, which can be used for up to two years from the date of purchase, please call the Reservation Office. The Steamship Authority has waived rescheduling and cancellation fees and will continue to honor existing reservations at terminals. Although most of these security measures should not in any way inconvenience you, some will require your cooperation. We attempt to accommodate the special reservations needs of customers with disabilities or those who are traveling with someone with a disability. Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. A permit is good for one vehicle only. Generally, these fares are available only to residents of Martha's Vineyard or Nantucket who are traveling with vehicles registered on either Island. 02557, (508) 693-0125 From here you can change your personalized password. Due to COVID-19, we have extending the time period in which customers can use a passenger ticket or vehicle reservation. A shortage of deck officers at the Steamship Authority will likely mean a reduction in service for the early summer schedule of the boat line's Nantucket fast ferry, . An excursion fare is for the transportation of the vehicle and its load, if any. What do I do? Like. Due to COVID-19, we have extended the time period in which customers can use a passenger ticket or vehicle reservation. For trips between Woods Hole and Marthas Vineyard, we sell 10-ride automobile ticket books that significantly lower the fare on a per-ticket basis. A wind advisory is in effect for Monday night. SteamshipAuthority1 - YouTube Steamship Authority's ticketing still delayed following ransomware attack. Does the Steamship Authority also carry motorcycles and other items? Please contact us as soon as you know about your appointment even if the appointment is weeks or months away. Generally yes. Traveling with your vehicle without a reservation is called traveling on a standby basis. Customers in either the Excursion or Preferred programs who need to change either their name, address or vehicle information should do the following: Contact the Reservation Office at (508) 477-8600 from 7:30 a.m. to 4 p.m. daily, or by fax at (508) 477-8717, or by email at [email protected]. 2/4. CANCELLATIONS: If made 21 days* or more prior to arrival the full amount, less a 10% service charge, will be refunded. PDF 2023 EXCURSION PROGRAM APPLICATION - www-steamship-assets.s3.amazonaws.com Where do I park if I am not traveling with my vehicle to either island? Can I obtain a parking permit instead of paying the daily parking rates? Can I make a passenger reservation to travel on a particular trip of the high-speed passenger-only ferry? Though the second book is sold at a price that reflects no discount from our regular automobile fare, the tickets in that book have no expiration date. 02568, 1 Seaview Ave We offer the lowest fares and the most frequent daily departures for . The customer generally will be issued a full refund less a $10.00 processing fee. Steamship Authority answers question: Who's the next ransomware victim? PDF 2021 Travel Tips for Martha's Vineyard Residents Usually such special fares are still increased based upon their length and width, but they are generally lower than our normal commercial fares. Yes, you can skip the ticket line and purchase passenger tickets for our traditional ferries by using our eFerry ticketing system. 1 Cowdry Road Motor vehicles and motor boats transported on the Authoritys vessels may have gasoline in their fuel tanks, provided that their gas caps are secured. I hereby authorize the Steamship Authority to contact and communicate with any and all persons who might have knowledge of this information for the purpose of verifying its truth and accuracy. What do I do if the parking lot does not have an entrance or exit gate? Travel between Martha's Vineyard and Woods Hole: Click here for the entire Customer Policies and Procedures Handbook. However, your ticket will remain valid for travel on a standby basis if it is used within one year from the date the reservation was originally booked. If you are unsure about of the number of passengers who will be traveling in your party, you may want to pay the fare for the vehicles driver only and purchase additional passenger tickets upon arrival at our terminal. Steamship Authority's Full 2023 Ferry Schedule Steamship Authority Fares: Adult $10 one-way, $20 round-trip; Child (5-12) $5 one-way, $10 round-trip; Child (under 5) free; Bicycle $4 one-way, $8 round-trip; Autos (under 17' length thru 5/14) $98 one-way, $196 round-trip; Autos (17' but under 20' length thru 5/14) $108 one-way, $216 round-trip. Gratuities are left to each guest discretion. This means they will be held under your name until you provide information regarding the specific person (or vehicle) who will be using the reservation. 02568, 1 Seaview Ave To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. A stock photo of a ferry entering Nantucket Harbor. Nantucket, MA It will not affect the reservations booked prior to the change. Two Almost-New Ferries to Join SSA Fleet - Vineyard Gazette 02543, (508) 548-3788 The Vineyard Gazette - Martha's Vineyard News | Winter Winds Prompted Yes. Yes. Early morning high winds have cancelled several Steamship Authority ferry crossing this . The spaces are made available on a first-come, first-served basis at the discretion of the Nantucket Terminal Manager and/or the Terminal Agent on duty. 0. If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. Once boarded, passengers are not permitted to disembark without the Captains permission until the vessel has reached its destination. You will be prompted to enter your email address and security code. In such an event, we may also require the customer to reimburse us for all reasonable towing and other expenses incurred. 2018 Winter and Spring Operating Schedules Report, 1b. SSA Still Hobbled After Ransomware Attack. Steamship Authority: Sorry, we're not going to name our new ferries One significantly lowers the fare on a per-ticket basis (with the tickets in the book valid for transportation for two years from the date the ticket book is sold). What is the Authority's Preferred Space Reservation Program? No. Customers making reservations online may print copies of their confirmations on their own printers. Confirmation of appointment can be any of the following: Closed on: Thanksgiving, Christmas, New Years Day, Email: [email protected]. Please obtain a confirmation of your appointment with the details of the appointment (see below). If youll be traveling with a vehicle reservation and will require assistance because of a disability, our Reservation Office will add this information to your reservation so that our employees at the departure terminal will be alerted to your needs. One caution: do not underestimate the length or height of your rental vehicle, as that could result in the forfeiture of your reservation. If you wish to receive our Travel Alerts, such as trip delays or cancellations, via Text Message, visit our website at www.SteamshipAuthority.com/email_lists. Reservations can be booked online, over the phone or in person at any of our terminals. When do Preferred Space reservations become available? Hyannis, MA The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. In compliance with the Maritime Transportation Security Act of 2002, we have developed and implemented certain policies to assure the security of our terminals and vessels, as well as the safe sailing for our passengers and crews. Access to our vessels is limited to those individuals with tickets or official Steamship Authority identification. Your vehicle reservation can be changed online, by telephone or in person during our Reservation Offices normal operating hours, or in person at any of our ferry terminals, whenever those terminals are open. Steamship Authority Ransomware Attack: Ticketing Problems - CBS News "The Authority. Steamship Authority route code is 72. Your reservation will be a ssigned a standyby number. I am an island resident in the Excursion or Preferred program and need to go off island for a routine medical appointment. If you desire to travel on a standby basis from Hyannis you are required to go in person to the terminal and place your name on the standby list. All pets must be kept on a leash or in a container, and must be under the control of the passenger at all times. Starting at 7:30 AM on . In the event that you do not remove your vehicle within the time period for which the parking charges have been paid, you will be required to pay all additional parking charges due before you can remove your vehicle from the lot. 2018 Summer Operating Schedule Report Appendix C, 2c. Does the Authority have a wait list for reservations? I have a vehicle reservation for a particular sailing. Here you will find applications and program information available for viewing or downloading. Ferry Schedule. What happens if I miss the trip for which I have a reservation? Year-round, daily frequent passenger and auto ferry service between Woods Hole, Cape Cod and Martha's Vineyard. Yes. Hyannis Terminal:If the terminal is able to accommodate the parking of standby vehicles of customers using our drive-on/drive-off services, you may leave your vehicle at the terminal and it will be transported on a standby basis on the next available trip. Inaccurate information about the vehicle traveling could result in the reservation being invalid for transportation and/or the imposition of additional charges. I am traveling in a rental car. How much baggage may I bring with me on the ferry? Is anyone eligible for a discounted fare? Are there any ferries that I should avoid traveling on? The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Please contact the Group Sales office at [email protected] to request an application. Our Preferred Space Reservation program allocates a limited number of vehicle spaces to assist island residents traveling back and forth to the mainland for medical and personal needs. Are the Steamship Authority's ferries accessible for passengers with disabilities? Note: in response to COVID-19, Vineyard route automobile ticket books are now good for two years from the date the ticket is sold. Reply. Refund: Cancellation notice must be received by the Authority at least 14 days in advance of the schedule departure (or at least 24 hours in advance of the scheduled departure for a 20ft or greater commercial vehicle reservation). What if I can't get a reservation for the particular trip I want? "The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority was the target of a ransomware attack early Wednesday, June 2, 2021," the company said.

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