Find the best way to get help and connect with USPS. If you need more help, please send us an email. They said sender didn't put insurance on it bur why do I need insurance to cover their negligence? USPS Contacts for Mail Delivery and Service Issues If you want to make an official complaint because you are unable to get resolution from your local post office, contact your District Consumer Affairs Office. Visit: FAQ | USPS. For more details and a full list of services, go to FCC Telecommunications Relay Services. File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Complaints for USPS-Consumer Affairs Office - Better Business Bureau The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. File a U.S. Postal Service complaint | USAGov Copyright 2023 by United States Postal Service Office of Inspector General, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. Please note that tool is to find a local office. Customer Reviews are not used in the calculation of BBB Rating. This infographic illustrates the options, with links and contact information below. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility. For website-related issues only, contact the webmaster. Something should be done and they need to be held accountable. 11/16/22 I had ordered a package that was delivered on November 16th, 2022 but when I went to the post office it wasnt in my P.O. On the website, you can also file a claim or request a refund for shipping. If problems occur, they are in the best position to investigate the issue and fix the problem. GBPCC USPS Contact: George Kippenhan . Conformation Number 2300-4900-0047-9250 My regional post office in *************************** will not forward my letters and bills to my temporary address. View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. Select your state or territory from the alphabetical listing. . If you need more help, please send us an email. Hours of Operation You must have JavaScript enabled to use this form. USAGov is the official guide to government information and services . 80 Main St. Westford MA 01886 . The U.S. All Rights Reserved. eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? Boston MA 02205-1234. Federal government websites often end in .gov or .mil. plus the mail is not put in the right mail boxs. Ask a real person any government-related question for free. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. How do I Navigate the Interactive Voice Response (IVR) System? Hours of Operation Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. . Area Consumer Affairs Managers and Customer Service Program - USPS Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? Welcome | USPS Pitney Bowes, U.S. Mailing Solutions. Address Management : Verify & Transport : PostalOne! If you have trouble using one of the following, please give us a call. I submitted a temporary address change twice. **** post office constantly marks my package a delivered when they weren't. Use their online contact form. USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. The number for that office is. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. For more details and a full list of services, go to FCC Telecommunications Relay Services. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Monday Friday 7 AM 11 PM ET To locate the post office nearest you: click here. Find the "TRS Telephone Numbers" section to get the specific number you need. I checked the mail to find a notice from the **** driver stating to pick up my package from the office.The lock boxes are directly in front of the mail boxes so you cannot miss them. Mail Service Updates on usps.com now has a new look and a new name USPS Service Alerts.. USPS Service Alerts provides customers with near real-time information about postal facility service disruptions due to weather-related issues and other natural disasters or events. Email: USPS Customer Service Hours of Operation Do you have a service problem? Find your USPS district consumer affairs office to discuss your complaint by phone or by mail. Welcome to USPS.com. Do you need information? Publications 10/22/2022 Saturday 8 AM - 6 PM ET. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. Postal facilities are closed on federal holidays. Are you serious? Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). I am not judging people. Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Emerging and Advanced Technology Promotion Guidebook, Tactile, Sensory and Interactive Promotion Guidebook, Mailers' Technical Advisory Committee (MTAC), MTAC Meeting Agendas, Presentations and Webinars, Membership and Administrative Information, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, PCC Postal Administrators Award Spreadsheets, National Virtual AIM Meeting- June 4, 2020, National Virtual AIM Meeting- June 4, 2020 (Slide Presentation), National Virtual AIM Meeting - June 4, 2020 (Video Presentation), For ideas on new or existing Promotions, please fill out, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. The most common questions have to do with tracking packages or delayed delivery. Copyright 2023 by United States Postal Service Office of Inspector General, For general inquires regarding our office, please call. eDoc Technical Support for Mailers, Mailers' Technical Advisory Committee (MTAC), Membership and Administrative Information, MTAC Meeting Agendas, Presentations and Webinars, User Group, Work Group, and Task Team Information, PCC Postal Administrators Quick Start Guide, For ideas on new or existing Promotions, please fill out, Looking to implement tech in your mail? They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. Serves as a liaison between customer and field operations to investigate and resolve customer service issues, complaints, inquiries and suggestions in order to increase customer satisfaction and improve customer service. Postal Service guide to mailing services: click here. I do not want to get anyone into trouble and I certainly do not want to jeopardize anyone's job, but this is disrespectful behavior that needs to be fixed. Connect with our customer service representatives to help resolve your issue and get back on track. Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. Make a General Inquiry For website-related issues only, contact the, For the hearing impaired, please call our TTY at 1-866-OIG TEXT (, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. Another option is to file a complaint with the Postal Service Consumer Affairs Office. File a U.S. Average of 1 Customer Reviews. - USPS There is no reason my package shouldn't have been delivered. Consumer Assistance | Postal Regulatory Commission PAGR Consumer Info | Postal Regulatory Commission Sitemap, about the prc For answers to frequently asked questions and customer service help: click here. Consumer Affairs - USPS USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments.

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