For holidays departing from 1st April onwards, please settle your balance 12 weeks before you are due to travel. If you booked before this and would like to make a change, check out ourearlier policies. Virgin Atlantic said: "We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that. However, in fairness to Virgin Atlantic, your refund was paid very quickly after we took up your case. Canadian tariffs. Find out what you can and can't take with you on your flight. Pre-departure testing is required before flying to most of our destinations as it will help to keep you safe on the flight and limit Covid-19 being carried into the country you're visiting. Cookie statement | Accessibility | Just hit the chat button on the bottom right of this page. Refunds do not apply as per the original fare rules. When your customers provide new travel dates: If you're unable to reissue the original ticket, please update SI field with the original ticket number: Tickets must be issued on/before revised travel date. Customers travelling on a direct VS/VS* service may re-route to the same destination via a VS/VS* connection, or if travelling via a VS/VS* may rebook on direct service, subject to seats being available in the same cabin, and departure dates being within the permitted rebooking period. You can make a booking on behalf of someone else using your Travel Voucher. Virgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? Privacy policy | We feel we have been patient, accepting the situation faced by the airline. This method checks if you have immunity against Covid-19 but can't tell you if you currently have the virus. We're always on hand to help - Whenever and however you need us. Search for a Virgin Atlantic flight round-trip, multi-city or more. Contact your bank and ask for chargeback and state that Virgin Atlantic are stalling and giving you the run around. Policies - Virgin Atlantic Cookie statement | Email: [email protected] Depart and Return Calendar Use enter to open, escape to close the calendar, page down for next month and page up for previous month, Depart date not selected Return date not selected Depart Return The right to compensation applies only to customers holding confirmed reservations on the flight concerned who have presented themselves and completed all check in procedures at least 60 minutes before the scheduled departure time of the flight concerned. You booked directly with Virgin Atlantic, and not a travel agent or third party company. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. If you are entitled to a refund, it will be made according to the original form of payment. We are owed 1,163 for cancelled flights and have been waiting for many months. Refund form | Contact forms | Virgin Atlantic help centre Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. Passengers should also be aware that any applicable refund would only relate to the airfare portion of the inclusive package and not the whole cost of the holiday. You can easily add on additional . *In the UK, 'fully vaccinated' means you have completed the full course of an approved vaccine (either two doses of a two-dose vaccine or one dose of a single dose vaccine), at least two weeks before travelling and can show evidence of this. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. To speak to us about your options, pleasecontact us. Following a continued easing of rules, most of our destinations do not require a Covid-19 test for entry, especially if you're fully vaccinated. For purposes of travel to the United States,vaccines acceptedinclude the following FDA approved or authorized and World Health Organization (WHO) emergency use listed (EUL) vaccines: If you are an adult foreign national who is not fully vaccinated and you do not meet the exception criteria, you will not be allowed to board a flight to the United States. Get a better understanding of the requirements by reading our Covid-19 jargon buster. Find out when testing is required for the country you're visiting. As ever, you should ensure you have adequate travel insurance for your trip. Bookings made by credit card or debit card no longer incur a fee. Should the original documentation become lost or mislaid please. You will find our contact details on our Help Centre.. Alternatively, please contact your travel agent. You will find our contact details on our Help Centre. LAMP tests are typically conducted onsite andresults can be returned within a couple of hours. The US Passenger Disclosure and Attestation is a mandatory form for non-US citizens (aged 2 years or older) arriving by air to the United States. You can rebook to travel any time up to 31st December 2023. Opening hours: 09.00 - 12.00, Monday to Thursday. Log in to 'My booking' and look for the chat button to get started. This method looks for proteins from the virus rather than molecular or genetic indicators. Subject to availability. Did you book directly with us on the phone or online? It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 7777 in the UK, or 1-800-862-8621 in the USA. Virgin Atlantic and Virgin Holidays promise to pay outstanding refunds (a) If you have bought a non-refundable Ticket, you should take out travel insurance in case you need to cancel. Persons whose entry would be in the national interest, as determined by the Secretary of State, Secretary of Transportation, or Secretary of Homeland Security (or their designees). VHQ Airline refunds: 'We're still waiting after five months' - BBC News Are you travelling with Virgin Atlantic Holidays? Cookie statement | If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. Everything you need to know about travelling with the family or children flying alone, Planning a group trip? Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. And if they do, we're here to help. If your destination requires it, you should complete your test and receive your fit-to-fly certificate before your international flight. All remaining COVID-19 restrictions were removed for UK arrivals on 18 March 2022. . Our Flex fares offer added choice and weve extended the ability to pay for a change for any reason to Economy Light customers, ensuring that this summer and beyond, customers can pick the option that best suits them. Refunds permitted should one of the following apply: 2. Refunds can only be processed from the original point of sale. (modern). Privacy policy | See more More legroom, more style 60 for Economy *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking,with no refund if the new fare is lower. If the same booking class is not available, please rebook into the lowest available booking class in the same cabin. This will result in the whole value of theOpen Ticketbeing non-refundable. Just ask. Find out which type of Covid-19 test you need. Compensation claims can not be processed at the airport. If you opt for the open ticket, we have some exclusive offers available to make your credit with us go even further. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Bookings made by credit card or debit card no longer incur a fee. Travel news | Virgin Atlantic help centre If you haven't found what you were looking for, choose the webform for your question and we'll get back to you as soon as possible. We encourage everyone to be respectful of fellow passengers mask preferences. This page will tell you everything you need to know about your options if your flight has been changed or cancelled. 31, 2021. Here, the 'clock' will start once an adviser has confirmed the refund request. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. The requirement for a pre-departure Covid-19 test, will depend on the country youre flying to and its protocols, which may differ according to vaccination status. Virgin Atlantic, which secured a rescue deal to secure its future during the pandemic, said a backlog of refunds was completed in November and apologised. The removal of all remaining UK travel restrictions in March 2022 and easing of requirements in most of our destinations means travel is much easier once again. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. if your new fare is 100 more than your original Economy ticket, we will waive 60 and youll just pay the 40 difference.

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