The salesman was a very pleasant & helpful young man. Very knowledable reception staff took very good care of me. Have a great week!Customer Services. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are absolutely thrilled that you have rated us so highly! Here are 8 tips for writing great reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I had an MOT, service and also had a new service plan set up. We are absolutely thrilled that you have rated us so highly! I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Used MINI Cars For Sale - Stratstone Seamless, professional and efficient service, from the moment i sent an online enquiry, Dave the manger was excellent, But Jessica who sorted my part exchange and sold me my new car was brilliant from start to finish, Just a call or email away for anything. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Read 1 more review about Stratstone - MINI Leeds, Stratstone, Loxley House, Little Oak Drive, Annesley. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. A+ experience during our recent car purchase from Stratstone Mini Leeds. Customer Services. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! | Stratstone is the UK's number one premium automotive retailer, selling and . Its lovely to see you had a great experience with us!Customer Services. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. New and Approved Used MINI sales, servicing, Motability and more at Stratstone MINI. Sell your MINI quickly and easily at your nearest Stratstone MINI Centre. Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. No complaints about the servicing, all done fine and speedily. A refreshing experience in car buying! Everything I expected and was promised was done. MINI Leeds - Stratstone Thank you for taking the time to leave us your rating!Customer Services. Stratstone Mini Leeds | Car dealership in Leeds | AutoTrader We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. In their words "For some reason it hasn't come through and we're already full tomorrow so can we rebook it". Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. We strive to create the most competitive deals on new MINI models and we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. It goes against our guidelines to offer incentives for reviews. Great customer service at Stratstone MINI Leeds. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. The salesman said the transaction had not gone through so I paid again. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I spoke to a female reception advisor who informed me that someone would ring me back. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. The John Cooper Works range builds on the base models by adding a series of performance enhancing upgrades. Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. Everything I expected and was promised was done. Find out all the latest automotive industry, manufacturer and Stratstone related news here. Holly was a new member of the sales team & in our opinion a great credit to the company. Chloe price matched a lower price I had obtained, which I was delighted with. I bought a car from Derby dealership. Jamie at service reception desk very helpful too. Companies can ask for reviews via automatic invitations. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Here are 8 tips for writing great reviews. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. Confirmed by email. They kept it overnight so they could listen to it cold start and fixed the problem that day. Amazing service professional and helpful team. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Will certainly deal again. Reply from Stratstone - BMW Chesterfield. Check out what 398 people have written so far, and share your own experience. Lady very helpful on the phone. Explore our used cars available for immediate delivery. In addition to the above, we are able to offer vehicles through Contract Hire or the Motability Scheme, while our factory-trained technicians will be able to take . Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . Exhaust was making a very strange noise. Big thanks Jamie and co, you are doing things right. I was regularly kept up-to-date with the progress of my service. Bought a replacement key for almost 200. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. We are absolutely thrilled that you have rated us so highly! Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK All rights reserved. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Very professional, friendly and very informative. From charitable work, to dealership refurbishments, there are plenty of stories emerging from our extensive network of retailers across the UK. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. We hope to be of service to you again! I was given a courtesy car which helped me greatly. The man Was extremely rude and abrupt telling me -were not a back street dealer ,Im too busy to help you now so youll have to sit there for 10 mins and well be charging you All I asked was to sort my locking nut - didnt expect this customer service and rudeness. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Three days later the money was returned but it took Statstones a further three days to contact me to find out about my complaint. Very happy with the overall experience. My son bought a second-hand car from Strastones and I paid for the car on my debit card. Got to give a special mention to Rhiannon. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Very helpful staff and delivered in super quick time. I will never use Stratstone Mini again. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Just had the first service on a second hand car I bought last year from Strastone. Charged 150 for a diagnostic report. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. 2023 Trustpilot A/S. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. I had a positive experience at Stratstone Mini, Tim Spencer went above and beyond and made the experience stress free and pleasant. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Holly was a new member of the sales team & in our opinion a great credit to the company. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. I would highly recommend this dealership if you are looking to buy a Mini. We spoke with Land Rover Mayfair's Head of Business, Steve Palmer, to discuss the retailer's transformation and its benefits. Travelled to dealership to collect car and handover was seamless. Our aim is to deliver a positive customer service. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds,. Our friendly Motability Specialists are here to help with advice on all aspects of MINI Motability. Customer Services, Simply excellent throughout. Found a mini in difficult times for me. Stratstone Mini Leeds are a car dealership based in West Yorkshire. I challenged this and have since just been ignored. No pushy sales, but a genuine friendly human being. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Find out how we combat fake reviews. I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. 762 talking about this. It meant we could put the car through its paces under conditions pertinent to us. So I could also get my MOT completed on the same day. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. We never felt under pressure, and were offered a very reasonable price. Friendly and helpful staff that go over and above for their customers. - their short term thinking just demonstrates the customer experience is not a value BMW believe in! Took my Mini for its yearly service. Customer Services, Simply excellent throughout. A range of videos can also be found on the Stratstone YouTube channel. What's more, with Stratstone MINI, you can take advantage of an Approved Used MINI with a number of benefits. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. They kept it overnight so they could listen to it cold start and fixed the problem that day. Stratstone Derby - appalling service. If you read the reviews it clearly shows two types of service - if theyre taking your money for a new car the service is superb when but service maintenance is needed, shocking! Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Exhaust was making a very strange noise. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. 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