Resort credits provided or offered by hotels do not form part of your package holiday or Contract with us. Our Contract with you and the laws and applicable standards of the country in which your claim or complaint occurred will be used as the basis for reviewing your compliant. The minimum number required for the booking to go ahead will be provided to you at the time of booking, along with the time limit for us to tell you if your booking has to be cancelled due to the required minimum numbers not being reached. In accordance with the cruise lines terms and conditions, you will be required to abide by the cruise lines gratuity / service charge policy and must settle your account in full before disembarking the ship at the end of your cruise. This Contract shall be governed by English Law and any dispute, claim or other matter which arises between us out of or in connection with your Contract or booking will be dealt with by the exclusive jurisdiction of the English Courts. Send us an email and we'll get back to you as soon as possible. We strive to get it right first time, every time. For further assistance, please call the Virgin Atlantic Holidays Special Assistance Department on 0844 557 3998 or email [email protected]. 1.5. Visit National Car Rentalto make a reservation and earnpoints on your rental. Virgin Atlantic Enter your Virgin Atlantic Flying Club membership number in the booking process. Follow the link for more information on our overbooking policies. accommodation only), the financial protection referred to above does not apply. 15.3 In respect of non-package arrangements, we act as an agent (retailer) and we are selling on behalf of a third party. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. WebVirgin Atlantic Cancellation Policy for COVID-19 Virgin Atlantic Cancellation due to Illness Procedures for Virgin Atlantic Ticket Cancellations Procedure 1: Virgin Atlantic Ticket Cancellations via Airport Procedure 2: Calling to Make Virgin Atlantic Cancellations Procedure 3: Virgin Atlantic Cancellations of Booking Online Unlimited Mileage. 15.2 In respect of Packages, we will not be liable for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from: (i) the act(s) and/or omission(s) of the person(s) affected or another/any member of your group; (ii) the act(s) and/or omission(s) of a third party unconnected with the provision of the travel services in the booking that are unforeseeable or unavoidable; (iii) unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken; (iv) any loss or damage you incur that relates to any business activity (including without limitation loss of earnings); (v) any loss or damage that relates to any services that you may have entered into separate contracts for with other providers/suppliers and which do not form part of our Contract with you (including, without limitation, any additional services or facilities booked and arranged by you directly, including any activity, tour or excursion you purchase in destination from a third party) and/or any services provided near to where you are staying such as water sport providers, beach vendors, shops, massage and other spa therapies and sporting facilities; (vi) any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to it being confirmed, we could not have foreseen you would suffer or incur if we breached our Contract with you; and any damage, loss or expense or other sum(s) of any description pursuant to clause 16 (Covid-19). Flexible no change fees policy | Virgin Atlantic Travellers will receive all essential information about the package before concluding the package travel contract. With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. In the event a refund is paid to you, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy and pay compensation as detailed below, except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above) or because the minimum numbers have not be reached. Founded in 1912, SIXT is a family-owned company that keeps services constantly evolving and also simplifying to allow customers to keep their freedom of movement wherever they are. In the event that you fail to pay for your holiday by the balance due date, your holiday including your Disney Park tickets will be cancelled in accordance with these Booking Conditions and may not be refunded. 2 weeks before departure. Customer service plan Read more. 4.1. a major change is notified (for children see below), More than 84 days 0.00, 29-84 days 25.00, 15-28 days 35.00, 7-14 days 40.00, Less than 7 days 50.00. Your Virgin Points will be added to your account up to 10 working days after the rental has taken place. This page helps you understand the level of service you can expect from us at all times. Head over to theSIXT website for more information. Keep informed of current travel health news by visitingwww.travelhealthpro.org.uk When you use thepremium limousine servicesof SIXT ride (Business & First Class). You can also view a summary ofEC Regulation. If you do not supply the correct credit or debit card billing address and/or cardholder information, your booking will not be confirmed, the issue of your tickets may be delayed and the overall cost of your booking may increase. 13.3. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. We are not responsible for the provision of the Excursion or Locally Booked Excursion or for anything that happens during the course of its provision by the supplier. Keep all copies of your original receipts until the correct amount ofpoints appear on your account. These measures will not have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you. Please note: the above payments are per full fare-paying passenger (excluding infants). The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Flight + Car | Flight + Hotel | Virgin Atlantic - Virgin Holidays

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