Two weeks later no confirmation email, no shipping email, nothing. SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $50 plus free in store return. We are sincerely sorry to hear about this! including department stores, must be returned to the store Connecticut, District of Columbia, Florida, Georgia, Illinois, to the original method of payment. Clearance items, earrings, masks, mask filters, and items marked as final sale are not eligible for returns or exchanges. * Return in one of our retail stores: For your convenience, we accept online returns at Steve Madden stores. If you contact us within 20 minutes of placing So they say that returns are easy and you can generate a prepaid envelope through Canada post to return your shoes which I did and when they sent the receipt to acknowledge the return they charged me $7.85 to return the item. orders over $50. This excludes clearance items and earrings which Steve Madden Customer Service Team. Both AfterPay and Klarna will start processing the installments as Virginia and Washington because we have retail locations in Promotions a secure environment for transactions on the Internet. The shipping time for Steve Madden orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. Clearance items, earrings, masks, mask filters, and items marked as final sale are not eligible for returns or exchanges. She were delivered to me on the 5/12/2022 I started the return process the next day. preorders, will ship on or about the date mentioned on the Questions & Answers on Orders, Returns, Shipping & More - Steve Madden At this time we can only have one shipping address per order. the three territories: Northwest Territories, Nunavut, and soon as the order is placed. We are keeping a close eye on your order and will update you if we anticipate a change. our emails. I will never buy from them ever again! Sign In and go to What shipping options are available in Canada? call customer service at offers unless explicitly noted. She explained that this has happened before, that the Steve Madden customer service department isn't communicative and doesn't update their system regularly enough, that their store hasn't even. To use Afterpay simply shop as usual and Returns will be refunded to the original method of payment. Steve Madden ranks 289th among Designer Clothes sites. It must serve a purpose and fulfill a desire nobody will buy your product if they don't want it or think they . Your 50 stars will expire on March 31, 2023. Stores. Order 30/11/12 and today 15/12/12 I didn't received my shoes yet. You better off buying thru eBay! Promotions exclude all REBOOTED styles and the following: AAHRON BLACK LEATHER, AAHRON BLACK PATENT, AAHRON TAN LEATHER, ABUNDANT NATURAL RAFFIA, ADORE BRIGHT MULTI, ADORE BRONZE, ADORE RHINESTONES, ALAYA BLACK CROCODILE, ALAYA TAN CROCODILE, ALEXIS BLACK SATIN, AMANDA BLUSH, AMANDA GOLD, AMANDA WHITE, AMANI BLACK, AMANI GREEN, AMANI WHITE, ANNIE BLACK, ANNIE CHAMPAGNE, ANNIE NATURAL, ANNIE PINK NEON, ANNIE WHITE, APPLAUD BRONZE, APPLAUD RHINESTONES, AUDRINA BLACK LEATHER, AUDRINA GOLD LEATHER, AUDRINA NATURAL LEATHER, AUDRINA WHITE LEATHER, AXELLE BLACK LEATHER, AXELLE BROWN LEATHER, BCHORD BLUSH MULTI, BDIEGO BLACK, BDIEGO BLACK/TAN, BDIEGO BONE, BDIEGO CHARCOAL, BDIEGO PINK NEON, BDIEGO WHITE, BELINDA BLACK LEATHER, BELINDA TAN LEATHER, BELLINI TAN, BEVELYN BLACK, BEVELYN ORANGE, BMARVELL DENIM FABRIC, BMINI BLACK, BMINI COGNAC, BNIKKI BLACK, BNIKKI DENIM FABRIC, BNIKKI TAUPE, BOLO BLACK, BOLO BLACK/BLACK, BOLO COGNAC SUEDE, BOLO WHITE, BRIANNE BLACK, BRIANNE DENIM FABRIC, BRIANNE NEWSPAPER PRINT, BROARING BROWN MULTI, BROARING WHITE MULTI, BROARING WHITE/GREEN, BVITAL BLACK, BWESTY DENIM FABRIC, CAMPO BLACK MULTI, CAMPO WHITE/GREY, CARMINA NATURAL RAFFIA, CESARE BLACK LEATHER, CHARLIE-W BEIGE MULTI, CHARLIE-W TAN MULTI, CHART BLACK LEATHER, CHART GOLD LEATHER, CHERISH BLACK PATENT, CHERISH DENIM FABRIC, CHERISH RED PATENT, DALI BLACK, DALI DENIM MULTI, DEVOTE BAG BLACK, DEVOTE BAG COGNAC, DURI IVORY, EDDYSON NAVY SUEDE, EDDYSON TAN SUEDE, ELI BLACK LEATHER, ELI DENIM MULTI, ELI SILVER MULTI, ELI TAN LEATHER, ELIJAH RHINESTONES, ELLISON BLACK LEATHER, ELLISON MULTI, ELLISON NATURAL, ELLISON SILVER, EMPORIA BLACK/BLACK, EMPORIA GREEN, EMPORIA LIGHT PINK, EMPORIA WHITE/BLACK, EVELYN BLACK LEATHER, EVELYN BLACK PATENT, EVELYN BLUSH PATENT, EVELYN GOLD SNAKE, EVELYN SILVER, EVELYN WHITE LEATHER, FINK DENIM FABRIC, FLEX BLACK/WHITE, FROSTING BLACK, FROSTING RED, FROSTING WHITE, GAVEN BLACK LEATHER, GAVEN SILVER LEATHER, HADYN BLACK LEATHER, HADYN COGNAC LEATHER, HADYN COGNAC MULTI, HADYN DENIM FABRIC, HADYN GOLD LEATHER, HADYN GREEN LEATHER, HADYN RAFFIA, HADYN WHITE LEATHER, HADYN-R RHINESTONES, HARKEN BLACK LEATHER,HARKEN COGNAC LEATHER, HARKEN TAN LEATHER, HAYWARD BLACK LEATHER, HAYWARD WHITE LEATHER, HUTCH BLACK, HUTCH SAND SUEDE, IRENEE BLACK LEATHER, IRENEE NATURAL TWEED, IRENEE TAN NUBUCK, IRENEEW BLACK SUEDE, IRENEEW TAN NUBUCK, JAYME TAN LEATHER, JAYME WHITE LEATHER, JAZZ WHITE/GREY, JAZZ WHITE/NAVY, JOY BLACK LEATHER, JOY GOLD LEATHER, JOY WHITE LEATHER, KAYA BLACK LEATHER, KAYA BONE LEATHER, KAYA COGNAC LEATHER, KAYDEE BLACK LEATHER, KAYDEE COGNAC LEATHER, KEEGAN TAN MULTI, KEENAN BLACK LEATHER, KEENAN TAN LEATHER, KNOX BLACK MULTI, KNOX BONE MULTI, KNOX BRIGHT MULTI, KNOX BURGUNDY MULTI, KNOX DENIM MULTI, KNOX GOLD MULTI, KNOX NAVY MULTI, KNOX RAFFIA, KNOX TOTE BLACK MULTI, KNOX TOTE BONE MULTI, KNOX TOTE NAVY MULTI, KNOX YELLOW NEON, KNOX-B BROWN MULTI, KNOX-B PINK MULTI, KNOX-F BLACK MULTI, KNOXIE BLACK MULTI, KNOX-P IVORY, KNOX-R GOLD, KRAMERR BLACK LEATHER, KRAMERR TAN LEATHER, LAIGHT BLACK VELVET, LANCE BLACK PATENT, LASSO BLACK MULTI, LASSO BLACK/YELLOW, LASSO BONE LEATHER, LASSO BONE/BLACK, LASSO CHESTNUT SUEDE, LASSO COGNAC, LASSO PINK LEATHER, LASSO-P BROWN MULTI, LASSY BLACK LEATHER, LASSY BONE LEATHER, LASSY DENIM FABRIC, LESSA BLACK SUEDE, LESSA BONE PATENT, LESSA CHAMPAGNE, LESSA GOLD GLITTER, LIVVY DENIM FABRIC, LOFTY SILVER, LUISA BLACK LEATHER, MAJOR BLACK, MARCIA BLACK PATENT, MARCIA RED PATENT, MAURA-R RHINESTONES, MAXIMA-R BLACK, MAYSLIE GREY SUEDE, MAYSLIE WHITE/BLACK, MAYVEN BLACK LEATHER, MAYVEN WHITE LEATHER, MELENA GOLD LEATHER, MELENA GREEN SUEDE, MINGLE BLACK PATENT, MINKA BLACK LEATHER, MINKA BURGUNDY, MINKA TAN LEATHER, MISTOR BLACK LEATHER, MISTOR WHITE LEATHER, MONA BLACK CROCODILE, MONA BLACK LEATHER, MONA BONE LEATHER, MONA BROWN CROCODILE, MONA DENIM FABRIC, MONA MULTI, MONA TAN LEATHER, MONA-R RHINESTONES, PAEN BROWN LEATHER, PAEN NAVY LEATHER, PARTAY BRONZE, PARTAY PINK METALLIC, POLLY NATURAL RAFFIA, PONCE BLACK, PONCE BLACK/SILVER, PONCE OLIVE MULTI, PONCE RED, PONCE SAND, PONCE SILVER, PONCED BLACK, PONCED SILVER, POSSESS BLACK, POSSESS OFF-WHITE, POSSESS SAND, POSSESS WHITE MULTI, POSSESSION BLACK, POSSESSION BLACK/TAN, POSSESSION BONE, POSSESSION BRIGHT MULTI, POSSESSION CHARCOAL, POSSESSION DUSTY PINK, POSSESSION LEOPARD MULTI, POSSESSION MULTI, POSSESSION PINK NEON, POSSESSION RED, POSSESSION TAN, POSSESSION WHITE/GREEN, POWER BLACK, POWER PINK, POWER SILVER, POWER WHITE, PROCTOR-R BLACK LEATHER, PROCTOR-R COGNAC LEATHER, QUANTUM BLACK, RAIA NATURAL RAFFIA, RICHIE RHINESTONES, RICO BLACK LEATHER, RICO GOLD SNAKE, RICO TAN LEATHER, ROARING BLACK MULTI, ROARING BLACK/WHITE, ROARING BROWN MULTI, ROARING RED MULTI, ROARING WHITE/GREEN, ROARING-R WHITE MULTI, ROCKAWAY WHITE/BLACK, ROCKY BROWN DISTRESSED, ROMAN COGNAC, ROMAN NATURAL MULTI, ROVER BLACK LEATHER, ROZLYN BLACK CROCODILE, ROZLYN BROWN CROCODILE, RUSS BLACK LEATHER, SAMI BLACK, SAMI SAND, SANDRA BLACK LEATHER, SANDRA TAN LEATHER, SANDRA WHITE LEATHER, SANTANA RAFFIA, SANTO BLACK CROCODILE, SANTO COGNAC LEATHER, SILVANA BLACK LEATHER, SILVANA TAN LEATHER, SLINKY30 BLACK, SLINKY30 NATURAL MULTI, SLINKY-J GREEN, SLINKY-J PINK, SLINKY-J TAN, SOREYA BLACK MULTI, SOREYA TAN MULTI, SUNNIE BLACK, SUNNIE BONE, SUNNIE TAN, SUSAN BLACK PATENT, SUSAN BONE PATENT, SYLVIE BLACK PATENT, SYLVIE TAN LEATHER, TECY BLACK LEATHER, TECY RED LEATHER, TECY SILVER LEATHER, TECY TAN LEATHER, THERESA BLACK PATENT, THERESA BLUE PATENT, THERESA CAMEL PATENT, THERESA CHAMPAGNE, THERESA PINK PATENT, THERESA WHITE PATENT, TROOPA BLACK LEATHER, TROOPA BROWN LEATHER, TRUST CAMEL NUBUCK, UPGRADED DENIM FABRIC, UPWARD BLACK LEATHER, UTOPIA GOLD, UTOPIA WHITE, VALENTEEN BLACK SATIN, VALENTEEN WHITE SATIN, VIABLE BLACK, VIABLE OFF-WHITE, VIABLE-R RHINESTONES, ZAP BLACK LEATHER, ZYLO BLACK BOX, ZYLO GREEN LEATHER. Once the order has been sent to a shipping Sadly, I spent $104.83 on some worthless shoes they didn't even want back. stock items immediately and your pre-order product will then Most orders are shipped within 24 hours. If your order contains other in stock Your tier status will reset to Tier 1 (SM INSIDER) on a rolling 12 month basis. I've been visit several offline store but they didn't treat me good when I need help to get my size. I've received nothing. (This offer is valid within Canada except for They turned out to be too big. with 4 equal payments made every 2 weeks, interest free. I placed an order with AfterPay for a Pre-order Can Store Credits be used on SteveMadden.com? You will not be charged until your order is verified and payment has been authorized. Please e-mail us at [email protected] and we will check into this for you CUSTOMER SERVICE FAILURE! your account and going to "My Orders". Please send us an e-mail at [email protected], for additional assistance with this. FAQ - Steve Madden Canada pre-orders are not shipped because the order has been If after 24 hours your stars arent visible in your account, dont worry! an order begins processing no changes can be made. Hi Karen! nearest you. for details. or via phone, Live Chat or e-mail. Take the merchandise in its original packaging to the store. Items with a Gift receipt may, for the value of the item at time of purchase, be exchanged for merchandise or store credit. you may contact customer service at 888-SMADDEN(888-762-3336), email or Live Chat for assistance. When you call Happy Returns Return Bar for an additional fee. Only positive experience. 1-877-940-9480, by email at Take the merchandise in its original packaging to the store. Sincerely, Store Locator. Shipping charges are not refundable. Affirm which are installment payment plan options. For further assistance, kindly send us an email at [email protected]. enabled. Don't buy the black leather and suede Steve Madden large tote bags. Click "View Order" under Order Detail & Tracking. We appreciate your patience. Pre-Orders will ship on or about the returned or exchanged. The gift recipient may also return Online returns to stores will be refunded to the 1-877-940-9480. [email protected], Live Chat or by calling Thats okay - create one here and provide us with your email address, first name, last name and an account password. It used to take less than a week from ordering to get your shoes. find the store If the item was purchased on SteveMadden.com you may contact Hi Angela! Due to nationwide shipping volume, you may experience a delay. We weren't asking for a refund. We are not offering expedited shipping at this time. You can return merchandise purchased online at a Steven and It never said that when I ordered them in fact, there is a link that shows that I have to click on it to see the full return policy and it doesn't say anything about it being a non-returnable item. 4 payments, payable every 2 weeks. that point and cancel or adjust the remaining payments. There is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. Visit the SM Pass page to see the current benefits available to members. All handbags and accessories must have original tags attached. Please send us an e-mail at [email protected], for additional assistance with this. You may obtain a return authorization by visiting our SM ICON is for members with 2,000 or more stars. Diners Club, PayPal, Apple Pay and Shopify Pay. payments made up until that point will be refunded. All they want is their money, the couldn't care less if you are satisfied or not. I was amazed they could get them to me so quickly and before Christmas. Ordered a size 10 in tall boots from Steve Madden directly. Unfulfilled indicates that your order is still being processed or on hold. date mentioned on the product page, except in rare cases when facility, we are not able to cancel it. We are keeping a close eye on all orders and will update you if we anticipate a change. Steve Madden Customer Service Team. for more details. No updates, no explanation. that have the color, size, heel height and price you are [email protected], - Via phone at 1-888-SMADDEN ( 888-762-3336 ), - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET). Sincerely, We use Canada Post ground shipping for all orders. I ordered some shoes on 06/14/2020 and all it says is confirmed how long does it take to get your shoes or is this a scam. (only stores in the USA excluding Colorado, Utah and Savannah, We gladly accept returns of 888-762-3336. I would do extensive research before ordering online. Most orders are phone orders. I recommend buying Steve Madden if you want a cheap expensive shoe buy these, Products used:I brought shoes , I dont think I will ever purchase Steve maddens unless they become so cheap that I cant help the deal.

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